Terms and conditions

Last updated: 4 August 2026

These terms apply when you use this website or buy from Small Shop SOS. Product descriptions, the checkout summary and any written quote form part of the agreement.

Business details

Small Shop SOS is a trading name of Marnie Danson, sole trader.

71 Darbys Lane
Oakdale
Poole
BH15 3EU
United Kingdom

Email: Hello@smallshopsos.co.uk
Alternative email: smallshopsos@gmail.com
Telephone and WhatsApp: 07342 729158

Small Shop SOS is not currently VAT registered. No VAT is charged on the prices shown.

Before placing an order

Each product or service page explains the main features, price, scope and expected turnaround. Review the order summary and correct any mistakes before continuing through Shopify Checkout. Monthly plans also show the recurring price, billing frequency and any one-time setup fee.

Orders and prices

Prices are shown in pounds sterling. Small Shop SOS is not VAT registered, so VAT is not added. Payment is processed securely by Shopify. An order is accepted when Shopify confirms it. If there is an obvious pricing, scope or availability error, Small Shop SOS will contact you promptly and, where the law permits cancellation, provide a refund.

Contract confirmation

Shopify sends an order confirmation by email. Keep that email with the product description and these terms for your records. These terms can also be saved or printed from your browser.

Your responsibilities

You must provide accurate information, lawful content and the access reasonably needed for the work. Do not send passwords through forms, email, WhatsApp or the assistant. Secure access arrangements will be agreed when needed. You must have permission to use any text, images, data, accounts and systems you supply.

Scope and third-party costs

Only the work listed in the package or written quote is included. Hosting, domains, themes, apps, advertising, platform charges and other third-party costs are excluded unless expressly stated. Extra work requires your approval and may be quoted separately.

Intellectual property

You keep ownership of material you supply. Once all agreed charges are paid, you may use the final deliverables created specifically for you for the agreed business purpose. Small Shop SOS keeps ownership of pre-existing methods, templates, code, know-how and tools, while granting the access or licence needed to use the completed work.

Availability and responsibility

Reasonable care and skill will be used. Results affected by search engines, advertising platforms, third-party software, customer behaviour or later changes cannot be guaranteed. Nothing excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Cancellation and refunds

Cancellation rights depend on whether you buy as a consumer or wholly for business purposes, whether work has started and whether digital content has been supplied. Read the Refund Policy, Service Terms, Subscription Terms and Digital Product Terms that apply to your order.

Law and resolving problems

Please contact Small Shop SOS first so there is a fair chance to put matters right. These terms are governed by the law of England and Wales. If you are a consumer, you keep any mandatory right to bring a claim in the courts that apply to you.

Nothing in these terms removes any rights you have under UK consumer law.