Refund policy

Last updated: 4 August 2026

Small Shop SOS sells digital services and digital products. No physical goods are supplied. Please contact Hello@smallshopsos.co.uk as soon as possible if you want to cancel or believe something is wrong.

How to cancel

Send a clear cancellation request by email. Include your name, checkout email, order number and the service or product you want to cancel. You do not have to use special wording or give a reason.

Consumer cancellation period

If you are buying as a consumer at a distance, you will normally have 14 days from the day after the contract is made to cancel a service. If you expressly ask for work to begin during that period and then cancel, you may need to pay a fair amount for work already completed. The cancellation right can end once the service has been fully performed, but only where the required express request and acknowledgement were obtained.

Digital products

For immediately supplied digital content, checkout or delivery may ask you to consent to supply beginning during the 14-day period and acknowledge that the cancellation right is then lost once supply begins. If the required consent and acknowledgement are not obtained, the statutory cancellation right is not treated as lost. This does not affect your rights if digital content is faulty, misdescribed or not supplied with reasonable care and skill.

Bespoke packages and deposits

A bespoke quote will state the deposit, agreed work and planned start date. You may cancel a bespoke package until 48 hours before the agreed work is due to begin. If you cancel with less than 48 hours’ notice, Small Shop SOS may retain the deposit to cover reserved time, preparation and reasonable loss caused by the late cancellation. Any amount retained will be fair and proportionate to the actual circumstances. This rule does not remove statutory consumer cancellation rights where they apply.

Business purchases

If you buy wholly for business purposes, cancellation and refunds follow the package, written quote and these terms rather than consumer cooling-off rules. This does not affect rights that cannot lawfully be excluded.

Problems with delivery

If Small Shop SOS cannot provide the purchased work, the affected amount will be refunded. If work does not match the agreed scope, contact us promptly so it can be reviewed and, where appropriate, corrected, repeated, reduced in price or refunded in line with applicable law.

How refunds are paid

Refunds due under consumer cancellation law will be initiated within 14 days after Small Shop SOS is informed of the cancellation. Approved refunds are returned through Shopify to the original payment method unless another method is expressly agreed. Bank processing times after a refund is initiated are outside Small Shop SOS's control.

Cancellation form

You may copy and email the following if useful, but using this form is optional: “I give notice that I cancel my contract for [digital service or digital product], ordered on [date]. My name is [name] and my order number is [number].”

Nothing in these terms removes any rights you have under UK consumer law.

Business details

Small Shop SOS is a trading name of Marnie Danson, sole trader.

71 Darbys Lane
Oakdale
Poole
BH15 3EU
United Kingdom

Email: Hello@smallshopsos.co.uk
Alternative email: smallshopsos@gmail.com
Telephone and WhatsApp: 07342 729158

Small Shop SOS is not currently VAT registered. No VAT is charged on the prices shown.